What should I do if the AI misinterprets an activity?
Activities suggested by the AI must be confirmed before they are added to the calendar. If an activity is misinterpreted, you can easily adjust or reject the suggestion before saving it.
Troubleshooting and support
Frequently asked questions about what to do if something isn't working as expected in Famsy.
What should I do if I can't log in to my account?
First, double-check your sign-in details, as you log in using your email address or Google. If the problem persists, please contact Famsy support for help.
What happens if an email from school isn't parsed correctly?
Pasted or forwarded emails are parsed automatically by the AI, but you can check and adjust the details manually before confirming them to your calendar.
Can I edit an event that's already been added?
Adult family members can edit the calendar, which includes correcting any events that were added incorrectly.
What should I do if the family invite link isn't working?
Check that the link was copied correctly and hasn't been used before. If it still doesn't work, the family organiser should create a new invite or contact support.
Who do I contact if I have a problem with payment?
Payments are processed securely via Stripe. If you run into payment issues, the family account organiser should contact our support team for help.
Can I change the app language if it's showing the wrong one?
Famsy is available in nine languages, and you can easily change the language setting in the app if it doesn't default to the right one.
What should I do if the morning brief or weekly summary doesn't arrive?
First, check your spam or junk folder to make sure notifications or emails haven't ended up there. If your morning brief or weekly summary is still missing, contact support for help.
Does Famsy work with a poor internet connection?
Famsy is a web app and requires an internet connection to work, as AI interpretation, email processing, and syncing between family members all happen online.
What should I do if a child account was assigned the wrong role by mistake?
Account roles (such as organiser, adult, and child) control permissions. If a child's account has the wrong role, the family organiser can easily update member settings.
Can I reset my password if I log in with email?
Yes, when logging in with email, you'll find a 'forgot password' option directly on the sign-in screen to reset it.
What should I do if I can't find a feature mentioned for Famsy?
Make sure you're checking the right section of the app — for example, the household section for tasks and shopping lists. If you still can't find it, feel free to contact support for guidance.
How do I cancel my subscription if I no longer want to use Famsy?
The family account organiser can cancel the subscription at any time via account settings, with no tie-in period.
Who can I contact if I have a question not answered in the FAQ?
For questions not covered in our FAQs, please get in touch with Famsy support directly for personal help.
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